Announcing New SMART Update: Notebook 11 SP1

SMART released an update to Notebook yesterday: Version 11 SP1 for both Windows and Mac.

Typically SMART releases updates on the web a few weeks before your automatic software updater finds it. I usually prefer to download the new versions from the web once they come out. You are not required to uninstall the previous version to install the new one, but if you are having problems you may want to. This is especially important with the Mac version which tends to experience more problems, so it is a good idea if you are on a Mac to do a complete uninstall of the previous version before installing this new updated one.

I put together the video below to show you how to use the uninstaller and then remove some additional library files. (Keep reading after the first video for a second one showing the installation itself.)

After this you will want to install the new version. You can download the new version at this link: Here is a short video showing the installation:


Bob Jackman

Bob Jackman is a native of Utah. He graduated with a BA in Music Performance with a teaching certificate from Southern Utah University. Bob taught at Fort Herriman Middle School for four years teaching instrumental music. During that time he earned a Masters of Music from the University of Utah. He spent two years providing Microsoft operating system technical support and 7 years providing technology support for teachers to help them more efficiently use technology to help students learn. This was done while he was in college and while teaching in Herriman. Bob loves technology and education and is excited to put the two together and help teachers use technology to improve student learning. Bob Jackman is an Account Manager at The Chariot Group, Inc.

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3 comments for “Announcing New SMART Update: Notebook 11 SP1

  1. avatar
    Rochelle Pinnock
    November 8, 2012 at 9:53 am

    Thanks for the video tutorial. It sure made it easier to know exactly what needed to be uninstalled before installing the new stuff. You do such a good job with your training. We are so thankful to have the opportunity to work with you at our school.

  2. avatar
    Christopher Boettger
    November 20, 2012 at 5:48 am

    Thank you for your videos they were very helpful, however I do have a question. Before I did a clean sweep I exported My Content Gallery to my desktop. After I reinstalled Notebook 11 SP1 I tried to install my content and it said error. Is there anyway to get into this file recover what is there? I have all my data in that gallery file. I would appreciate any suggestions.
    Thank You,

    ps Even after the patch I am STILL having issues with 11 on my iMac on Snow Leopard 10.6, cant get the cameral to take pictures, (when I called tech they said that this would be fixed in this patch, but it’s not.)

  3. avatar
    Bob Jackman
    November 20, 2012 at 9:45 am

    As to the file giving an error. Let me know the error. I would call Smarttech with the error and see what they can do on importing that for you.

    As for the camera not working with the screen capture, I’m not sure. I am running Lion 10.7 and I am not having that issue anymore. But that issue has always been a weird one. I again would call Smart tech support on that so that they are at least aware that it is still an issue. They may want to get on a debugging session with you to find out why it is still doing it.

    Let me know how that turns out. I really like the screen capture tool and know how valuable it can be, as well as how frustrating it is when it doesn’t work!

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